Chatbot
A chatbot is an artificial intelligence (AI) program that can simulate a conversation (or a chat) with a user in natural language through messaging applications, websites, mobile applications or by phone.
For example, You want to buy some shoes from your local retail store, you have to access their website, find what you are looking for and buy it. But what if that store had a bot? It would only be necessary to write a message to the brand through Facebook and tell them what we want. And if you had doubts about size measurements you could get answers to your problem in a moment.
Why are Chatbots Important?
Chatbot applications streamline interactions between people and services enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
How Chatbot Works?
A chatbot is programmed to work independently from a human operator. It can answer questions formulated to it in natural language and respond like a real person. It provides responses based on a combination of predefined scripts and machine learning applications.
Advantages of Chatbot
- Gather Customer Insights
- Increase Sales
- Improve Customer Satisfaction
- Save Money
Disadvantages of Chatbot
- Lack Emotions
- Difficult to Create
- Require Maintenance
- Made to Handle First-Level Questions
Applications of Chatbot
- Retail and e-commerce
- Travel and hospitality
- Banking and finance
- Healthcare
- Media and entertainment
- Education
Chatbot and jobs
Chatbots are increasingly present in businesses and often are used to automate tasks that do not require skill-based talents. With customer service taking place via messaging apps as well as phone calls, there are growing numbers of use-cases where chatbot deployment gives organizations a clear return on investment. Call center workers may be particularly at risk from AI-driven chatbots.
Chatbot future
The future of chatbot is that businesses will automate simple payments and allow users to pay directly over live chat or Facebook Messenger apps. The instant process makes the customer happy and improves customer satisfaction. MasterCard has also launched a chatbot, especially for customer payments.
CONCLUSION
Chatbots can be as simple as basic programs that answer a simple query with a single-line response.In the near future, when AI is combined with the development of 5G technology, businesses, employees, and consumers are likely to enjoy enhanced chatbot features such as faster recommendations and predictions, and easy access to high-definition video conferencing from within a conversation.
